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How Can We Help?


Whether you have questions about a power station, need help with a solar panel kit, or want advice on your next camping setup.

Most messages answered within 24 business hours
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Email

support@SummitVoyager.com
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Phone

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Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for power stations and solar panels?

Most orders ship within 1 to 3 business days from our warehouse. Standard delivery typically takes 5 to 7 business days depending on your location. Larger items like rooftop tents and vehicle awnings may require additional handling time, so please allow an extra day or two for processing.

Do you offer free shipping on orders?

Yes, we offer free standard shipping on all orders over $100. For orders under that threshold, flat-rate shipping options are available at checkout. Expedited shipping is also available if you need your gear before your next trip.

What is your return policy for outdoor gear?

We accept returns within 30 days of delivery for items in their original condition and packaging. Simply contact our support team to initiate a return, and we will provide you with a prepaid shipping label. Refunds are processed within 5 to 7 business days after we receive the item.

Can I exchange a product for a different size or model?

Absolutely. If you need a different power station capacity, a larger solar panel kit, or a different awning size, just reach out within 30 days of delivery. We will arrange the exchange and cover return shipping so you get exactly what works for your setup.

How do I choose the right portable power station for my needs?

It depends on what you plan to power and for how long. For weekend camping with phones and small lights, a compact unit works great. For running a mini fridge, CPAP machine, or charging multiple devices over several days, a higher-capacity station paired with a solar panel kit is the way to go. Feel free to message us with your specific needs and we will recommend the best match.

Are your rooftop tents compatible with my vehicle?

Our rooftop tents are designed to work with most standard roof rack systems and crossbars. Each product listing includes weight specs and mounting requirements so you can verify compatibility. If you are unsure whether your vehicle can support a particular tent, send us your vehicle make, model, and roof rack details and we will confirm before you buy.

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When To Reach Us


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Every message gets a thoughtful reply within one business day, so you are never left waiting.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption on every transaction.

Quality Guaranteed

Every product is tested for real-world outdoor conditions, and we back each one with a satisfaction guarantee.

Free Shipping

Orders over $100 ship free to your door, and hassle-free returns make every purchase risk-free.